Hey There, Welcome!
Weβre so glad youβve chosen Local Escape Indonesia for your next adventure! Before you dive into booking that dream getaway, there are just a few things we need to cover. Donβt worry, weβll keep it simple and easy to follow. By using our website and booking your trip with us, youβre agreeing to these terms, so letβs get started!
- The Basics (Definitions)
- Service: All the awesome travel packages we offer.
- Client (Thatβs You!): The lovely person or group booking a trip with us.
- Website: Our online home at localescape.co.id
- Booking & Payment: How It All Works
- Reservations: Once youβve picked your adventure, letβs lock it in! All bookings depend on availability, and prices might vary depending on when you book.
- Payments: A small deposit of 30% from the total price at the time of booking is needed to confirm your spot, and the rest should be paid 14 days before you take off. If you donβt pay in time, we might have to cancel and the deposit canβt be refunded by any means possible (and weβd hate for that to happen!).
- Cancellations: Things come up, we get it. If you need to cancel, just give us a heads-up in WhatsApp. Due to our incurring costs in cancelling your travel arrangements, you will need to pay a cancellation fee. Hereβs how the compensation fee for cancellation work:
- More than 14 days before departure: 30% compensation fee.
- Less than 13 days before departure: 50% compensation fee
- Less than 7 days before departure: 100% compensation fee
- Need to Make a Change? (Reschedules)
- Youβre allowed 1 (one) reschedule in the same year. If youβd like to reschedule for the following year, weβll need to adjust the price if thereβs been an increase.
- We canβt guarantee that every request will be possible, and some changes may come with additional costs. Hereβs how the compensation fee for rescheduling work:
- More than 30 days before departure: Free of charge!
- Less than 29 days before departure: 10% compensation fee
- Less than 14 days before departure: 30% compensation fee
- Less than 7 days before departure: 50% compensation fee
- Sometimes, we might need to tweak the itinerary due to unforeseen circumstances (like weather or road conditions), but we promise itβll still be awesome.
- Travel Prep: What You Need to Know
- Youβre responsible for making sure you have everything readyβthis means valid passports, visas, health certificates, or vaccinations. We canβt help with any extra costs if youβre missing something, so double-check before you go!
- Our Limitations
- While we aim for everything to be perfect, some things are out of our hands (acts of nature, strikes, etc.). Weβre not liable for anything thatβs beyond our control, but weβre here to help as much as possible!
- Our liability is limited to the cost of your booking.
- Travel Insurance: Your Safety Net
- We strongly recommend getting travel insurance to cover cancellations, health issues, lost luggage, and more. Itβs always better to be safe than sorry!
- Be Awesome (Client Conduct)
- Please be respectful of the local culture, laws, and customs. If any behavior is inappropriate, we may have to end your trip earlyβthough we really hope that never happens!
- Our Website (And Cool Stuff You See Here)
- Everything on our websiteβimages, text, designsβis ours, so please donβt use it without our permission.
- Laws & Disputes
- Our terms follow the laws of Indonesia. If any disputes pop up, weβll handle them through arbitration in Jakarta/Bali, Indonesia.
- Changing Things Up
- We might update these terms from time to time, but weβll always give you a heads-up. Keep an eye on our website for any changes.